Phone-Based Customer Service - CPD Certified

Office skills are among the most important and sought-after skills that employers look for. So enrol now and master a vast array of skills that’ll give you a leg up when you apply for jobs.

Learning Outcomes of the Phone-Based Customer Service - CPD Certified Training:

• Understanding the attributes that make up excellent Phone-Based Customer Service
• Gaining knowledge of CRM (Customer Relationship Management)
• Learn the strategies that enable good communication over the phone
• Develop a high standard of telephone etiquette
• Knowing how to establish a rapport and relationship with the customer
• Ensure you have met or exceeded the customer’s expectations during the call
• Have a solid understanding of problem management and knowing how to use it during any call
• Measure and improve your performance over subsequent calls

Being good at your job means more than just knowing how to get tasks done. You have to have a multitude of skills to stand out. Office skills include everything employees need to be efficient and organised at their job whilst maintaining the utmost professionalism— this course is specifically designed to teach you all of it. By completing the course, you will be confident in your skills to get jobs in corporate environments and boost your career.

Why choose CPD Certification Service Accredited (CPD UK) course?

• World's leading and largest independent CPD accreditation institution
• Pioneering CPD quality standards since 1996
• Over 20 thousand registered CPD Providers and Courses
• With 25 years experience providing industry-leading CPD certification service and support

You’ll get intuitive lessons and 24/7 access to the course materials, so you can take your time and study the course at your own pace. No need to worry about deadlines. And to top it all off, you get a free certificate and a complete money-back guarantee to seal the deal.

Become a skilled Phone-Based Customer Service specialist and help your company become world-class in reputation. All businesses and companies now rely on call centres and telephone operators to help their clients, and we can train you to provide the very best.

When they answer the phone, each operator’s actions will be responsible for the customer’s perception of the brand or product. So you need to provide something exceptional when providing support and guidance in a stressful or emotional situation.

This invaluable course provides detailed techniques and strategies for dealing with the most demanding of customers, ensuring that they finish their call feeling satisfied with the response they have received. It includes all possible aspects that an operator may face from a caller, with an emphasis on clear and honest communication.

By completing the modules of the Phone-Based Customer Service course, you’ll feel empowered to establish a successful rapport with any caller, and confident enough to facilitate the toughest of requests.

Course Assessment

You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%.

Exam & Retakes:
It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.

Certification
Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).

The Phone-Based Customer Service - CPD Certified training is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees.

There are no formal entry requirements for the course, with enrollment open to anyone!

Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Phone-Based Customer Service - CPD Certified training.

Currently there are no Q&As for this course. Be the first to ask a question.

Certificate of completion

Digital certificate - £9

Certificate of completion

Hard copy certificate - £15